Return Policy Instructions


STEP 1:
Send a Complaint
Include pictures of the product that was delivered to help@evolutecq.com as a means of evidence.

STEP 2:
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:
Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.

STEP 4:
Get Resolution
Once the item has been received by the seller, we will ensure you get a resolution (A replacement, exchange or refund).

What if I complain after the 7 days return timeframe has elapsed?
For product complaints outside 7 days in relation to defective items, you may:

Contact the sales department via sales@evoluecq.com
Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). We will not replace or issue a refund for items that fall into this category.

Items not eligible for Returns
Products that have been altered from their original or opened by an authorized personnel without permission.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.
Products damaged due to misuse.